Got Questions? We've Got Answers.
About the Pillow
What makes the Renoum pillow different from other ergonomic pillows?
What makes the Renoum pillow different from other ergonomic pillows?
Most pillows are static blocks of foam. The Renoum pillow features our proprietary Adaptive Alignment Technology, which allows it to dynamically conform to your unique spinal curvature and sleeping position. It's not just a cushion; it's a support system that actively neutralizes the "Sedentary Strain Syndrome" caused by modern life. It’s also made with advanced cooling materials and is guaranteed not to flatten for 5 years.
What sleeping positions does it work for?
What sleeping positions does it work for?
All of them! The adaptive design provides optimal support whether you are a back, side, or stomach sleeper. The unique shape cradles your neck and keeps your spine aligned even if you change positions throughout the night
Will it feel too firm or too soft?
Will it feel too firm or too soft?
The Renoum pillow is engineered to be the perfect balance of comfort and support. It has a medium-firm feel that is firm enough to provide corrective alignment but soft enough to gently cushion your head and neck.
Does it get hot like other memory foam pillows?
Does it get hot like other memory foam pillows?
No. This is one of the biggest problems we solved. The pillow is made with our breathable Cooling Air-Mesh Fabric and open-cell memory foam to promote airflow and prevent heat retention all night long.
Is there a chemical smell?
Is there a chemical smell?
Absolutely not. Our pillows are CertiPUR-US® certified, meaning they are made without harmful chemicals, heavy metals, or ozone depleters, and have low VOC (Volatile Organic Compound) emissions for indoor air quality.
Shipping & Returns
How much does shipping cost?
How much does shipping cost?
We offer FREE standard shipping on all orders within Europe. We also offer an expedited shipping option when the total order value is above £65.
How long will it take to get my order?
How long will it take to get my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for delivery after that.
Do you ship internationally?
Do you ship internationally?
Yes, we currently ship to Canada, the UK, and Australia. Please note that customers are responsible for any local customs duties or taxes.
How do I make a return?
How do I make a return?
It's easy! If you're within your 100-night trial period, simply email us at support@renoum.com with your order number. We will send you a pre-paid return shipping label, completely free of charge.
Trial & Warranty
How does the 100-Night Trial work?
How does the 100-Night Trial work?
From the day your pillow arrives, you have 100 full nights to sleep on it. If you're not completely satisfied for any reason, you can return it for a full refund. We even cover the return shipping. It's truly risk-free.
Do I need to keep the original packaging for a return?
Do I need to keep the original packaging for a return?
Yes, you do need to keep the original box.
What does the 5-Year Warranty cover?
What does the 5-Year Warranty cover?
Our warranty covers any defects that compromise the performance of the pillow. This includes visible sagging, any physical flaws that cause the foam to split or crack, and any manufacturing defects in the cover. Essentially, we guarantee it won't flatten or fail.
How do I make a warranty claim?
How do I make a warranty claim?
Simply contact our support team at support@renoum.com with a description of the issue, a photo of the defect, and your original order number, and we will be happy to assist you.